Food and Beverage Services is related to all the activities pertaining to preparing for service and serving food and beverages. This tutorial introduces you to
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281 KB – 92 Pages
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Food and Beverage Service s Food and Beverage Servic es is related to all the activities pertaining to preparing for service and serving food and beverag es . This tutorial introduces you to various types of services, table settings, var ious equipment used in service, types of menus , types of service operations, food garnishes and accompaniments , and various standard operating procedures followed by food and beverage service business . This tutorial teaches basic terms used in food and bev erage service domain. After going through this tutorial, you will find yourself at a moderate level of expertise of tourism basics from where you can take yourself to next levels. This tutorial is designed for the beginners to help them understand the basics of Food and Beverage S ervice s . This tutorial is resourceful to those who are keen on taking up career in Hospitality and Food and Beverage Services . It serves as a good learning mate rial f or all other enthusiastic readers . We assume the reader has interest and inclination towards hotel and food service businesses. Enthusiasm, c reativity, passion for excellent service provisi on , and good communication skill s are a plus. Copyright 20 16 by Tutorials Point (I) Pvt. Ltd. All the content and graphics published in this e – book are the property of Tutorials Point (I) Pvt. Ltd. The user of this e – book i s prohibited to reuse, retain, copy, distribute or republish any contents or a part of contents of this e – book in any manner without written consent of the publisher. We strive to update the contents of our website and tutorials as timely and as precisel y as possible, however, the contents may contain inaccuracies or errors. Tutorials Point (I) Pvt. Ltd. provides no guarantee regarding the accuracy, timeliness or completeness of our website or its contents including this tutorial. If you discover any erro rs on our website or in this tutorial, please notify us at [email protected] .
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Food and Beverage Service s About the Tutorial .. .. .. .. . 1 Table of Contents .. .. .. .. .. 2 1. F & B SERVICES BASICS .. .. .. . 7 F&B Services Defini tion .. .. .. .. 7 2. F & B SERVICES CYCLE .. .. .. 9 Food and Beverage Service Objectives .. .. .. .. 9 3. F&B SERVICES TERMINOLOGY .. .. . 11 4. F & B SERVICES ORGANIZATION .. .. .. 13 Food and Beverage Services in Hotel .. .. .. 13 Structure of F&B Services Department .. .. .. 13 F&B Ancillary Departments .. .. .. .. 16 F&B Staff Att itudes and Competencies .. .. .. 16 5. F&B SERVICES TYPES OF SERVICE .. .. . 18 Table Service .. .. .. .. . 18 Assisted Service .. .. .. .. 21 Self Service .. .. .. .. . 22 Single Point Service .. .. .. .. 23 Special Service .. .. .. .. .. 24 6. F & B SERVICES OUTLETS .. .. .. .. 27 General Layout of F&B Outlets .. .. .. 29 General Considerations for F&B Services Layout .. .. .. 29
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Food and Beverage Service s 7. F&B SERVICES OPERATIONS .. .. 30 Product Cycle in F&B Se rvice .. .. .. 30 Maintaining Food and Beverage Standards .. .. . 31 Managing Buffets, Banquets, and Catered Events .. .. 32 8. F&B SERVICES ANALYSIS AND DECISIO N MAKING .. .. 34 F&B Services Analysis .. .. .. .. 34 F&B Services Decisio n Making .. .. .. . 34 9. F & B SERVICES MENU PREPARATION .. .. 36 What is Menu? .. .. .. .. . 36 Restaurant Menu Preparation .. .. .. . 36 Menu Planning .. .. .. .. . 37 10. F&B SERVICES ETHNIC FOOD MENUS .. .. 39 Indian Food Menu .. .. .. .. .. 39 French Food Menu .. .. .. .. .. 40 Italian Food Menu .. .. .. .. .. 41 Chinese Food Menu .. .. .. .. 41 Thai Food Menu .. .. .. .. .. 43 Mexican Food Menu .. .. .. .. .. 44 11. F & B SERVICES MENU COURSES .. .. . 46 Broad Types of Menus .. .. .. . 46 12. F & B SERVICES BEVERAGES .. .. 48 Non – Alcoholic Beverages .. .. .. 48 Alcoholic Beverages .. .. .. .. 49
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Food and Beverage Service s 13. F&B SERVICES EQUIPMENT .. .. 51 Furniture in F&B Services .. .. .. 51 Tableware in F&B Services .. .. .. . 51 14. F & B SERVICES USE OF CUTLERY .. .. . 54 Types of Spoons, Forks, and Knives .. .. .. .. 54 Types of Glasses .. .. .. .. .. 56 15. F & B SERVICES USE OF LINEN .. .. .. 58 16. F & B SERVICES PANTRY EQUIPMENT .. .. 60 Sideboards in Pantry .. .. .. .. . 60 Trolley .. .. .. .. .. 61 17. F&B SERVICES CLEANING AND MAINTEN ANCE .. .. . 62 Point – of – Sale Equipment i n F&B Service .. .. .. . 62 18. F & B FOOD GARNISHING .. .. .. . 64 What is Garnishing? .. .. .. .. 64 What is Accompaniment? .. .. .. .. 66 Popular Food Items with their Accompaniments .. .. .. 67 Cheese and Wine Pairings .. .. .. .. 68 Chocolate and Wine Pairings .. .. .. 68 Standardized Recipes .. .. .. .. 69 19. F & B SERVICES BEVERAGE SERVIC E .. .. 71 Types of Bars .. .. .. .. . 71 Bar Tools .. .. .. .. . 71 Dram Shop Liability .. .. .. .. 72
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Food and Beverage Service s 20. F & B SERVICES PREPARATION .. .. .. 74 Mise – en – scène .. .. .. .. .. 74 Mise en place .. .. .. .. 74 Preparing Ice and Water .. .. .. . 75 21. F&B SERVICES PREPARING THE TABLE .. .. . 77 Prin ciples of Preparing Covers .. .. .. . 77 Setting Table for Formal Dining .. .. .. .. 77 Setting Table for Casual Dining .. .. .. 78 Setting a Buffet Table .. .. .. .. 79 Preparing Condiments .. .. .. . 79 Napkin Folding .. .. .. .. . 80 Food Presentation .. .. .. .. .. 80 Beverage Presentation .. .. .. 81 22. F & B SERVICES SOPS .. .. .. .. 82 SOP for Laying Out a Guest Table .. .. .. .. 82 SOP for Handling Telephone Calls .. .. .. .. 83 SOP for Taking O rders .. .. .. . 84 SOP for Conversing with a Guest .. .. .. 85 SOP for Dealing with Unforeseen Circumstances .. .. .. 85 Carrying and Loading the Trays .. .. .. 86 Serving Food and Beverage .. .. .. .. 86 Clearing Tables .. .. .. .. . 87 Presenting and Settling Guest Bills .. .. .. 87
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Food and Beverage Service s F ood and beverage service s sector contributes a great deal to the profits in hospitality industry . With the increase in importance of business meetings, a range of personal and social events, a large number of customers visit catering establishments frequently. T he food and beverage professionals tirelessly work to intensify custo mer experience through their service. The F&B Services providing businesses deliver food and beverages to the ir customers at a particular location (on – premise) such as hotel, restauran intended premises (off – premise) . Food and Beverage Services can be broadly defined as the process of preparing, presenting and serving of food and beverages to the customers. F&B Services can be of the following two types : O n P remise : Food is deliver ed where it is prepared. The customer visits the premise to avail the food service. The premises are kept well – equipped and well – finished to attract customers to avail F&B service. For example, r estaurants, pubs, etc. Off Premise or Outdoor Catering: T his kind of service includes partial cooking, preparation , and service the F&B Services which call for a large number of customers. Types of F&B Services Operations There are two broad types of F&B Services operations : Commercial: In this case, F&B Services is the primary business. The most known commercial catering establishments are hotels, all kinds of restaurants, lounges, cafeterias, pubs, clubs, and bars. Non – Commercial: Non – commercial operations are secondary businesses in alliance with the main business. These F&B services mainly cater to their consumers with limited choice of food and beverages. These establishments often run under contracts. For example, food and beverage services provided at hospitals, hostels, and prisons. In this tutorial, we mainly consider commercial food and beverage service sector. Let us first understand some common form s of F&B service. 1. F & B Services Basics
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Food and Beverage Service s What is Catering? Catering is the business of providing foods and beverage service to the people at a remote location. It is a part of food and beverage service sector. For example, arranging food services at a wedding location. What is Q SR? These are the fast food outlets called Quick Service Restaurants where the food is prepared, purchased, and generally consumed quickly. They are run with convenience as a main factor. Branded outlets such as McDonalds and are QSRs. What is FSR? They are fine dining, family, specialty, ethnic, or theme restaurants called Full Service Restaurants where the food and beverage menu is wide are high. They are operated with customer satisfaction and experience as the key factors.
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Food and Beverage Service s Food and Beverage Services come only after preparing what is to be served. Most food and beverage service businesses operate in the following cycle: The upper half depicts food preparation related functions , whereas the lower half depicts food and beverage service to customers. The food and beverage service is looked as a means of achieving satisfaction and making yourself feel comfortable world. The main objectives of this service are: To satisfy the following needs: o Physiological: The need to taste different varieties of food. o Economical: The need to get F&B Services at the i nvested cost. o Social: The need to find friendly atmosphere. o Psychological: The need to elevate self – esteem. 2. F & B Services Cycle
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Food and Beverage Service s To provide high quality food and beverages. To provide friendly and welcoming atmosphere. To provide professional, hygienic, and attent ive service. To impart value for money. To retain the existing customers and to bring in new ones.
281 KB – 92 Pages